inContact: Account 4594712
Corporate Headquarters
7730 South Union Park Avenue, Suite 500
Salt Lake City, UT 84047

Customer Long Distance Support: 800.363.6177
Customer Service: 1800.826.8028
Technical Support: 1800.826.8028
Sales: 1.866.965.7227 (866.965.SaaS)
Main: 1.801.320.3200

https://home-c15.incontact.com/inContact/Default.aspx

Great support tech Chris Donasco  - Manager -  lorenzo.domingo@incontact.com

is the guy we want for support

____________________________________________________________________________________________________________________________________________________

Chris is on the call

John Richey (Customer Service) less than a minute ago 
Regards,

John

[cid:702E00DE-2623-4DE1-8904-BF713F9A6079@SIS.local]

Begin forwarded message:

John and Team, 
As promised, below are the instructions pertaining to downloading and installing specific WFO components. These components are required in order to use the full WFO platform. Please install these components on the appropriate workstations as soon as possible in order to keep the project on schedule. You should have the downloads that I sent in a previous email. 
WFO Product Downloads

Use your FTP client to log on to the inContactWFO site. Please refer to the Verint WFO FTP Downloads (attached) for additional information 
a. Host = sftp://sftp.ucn.net/ 
b. Username = inContactWFO 
?c. Password = G3tinCont@ct 
QM Playback: 
This component allows you to set up your PC in order to playback and evaluate calls through the Quality Monitoring portal. All users who wish to play back calls in QM need to download/install this component.?

* Follow the attached Quality Monitoring Install Guide Playback for the download instructions 
Form Designer: 
This component allows you to design and publish Quality Monitoring forms through the Quality Monitoring portal. Only QM users who will be building assessment or evaluation forms need to download/install this component..

* Navigate to the QM Folder; navigate to the Form Designer Folder 
* Please download the Integrated Form Designer Install Guide for installation instruction 
Strategic Planner: 
This component allows you to use the long term forecasting tool for Workforce Management planning. Only WFM users who will forecasting and scheduling need to download/install this component.

* There is a pre-requisite for this download: 
* NOTE: If you have installed QM Playback on your machine, you do not need to reinstall this pre-requisite. 
* Navigate to the QM folder; navigate to the QM Playback Installation Folder 
* Download and install the DesktopResourcesVerint.msi 
* Navigate to the WFM Folder; navigate to the Strategic Planner Folder 
* Please download and install the StrategicPlannerSetup.msi 
* A license key is required the first time the application is launched. 
* License Key to follow

Please reach out with any questions.?

Thanks!

RYAN WARD | STAFF IMPLEMENTATION MANAGER | inContact 
______________________________________________________ 
p: 801.320.3349 | e: Ryan.Ward@inContact.com<mailto:Ryan.Ward@inContact.com> | w. http://www.inContact.com<http://www.incontact.com/>

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